Refund Policy
At Vantage Black Car, we strive to provide reliable and professional transportation services. Please review our refund policy carefully before booking.
Cancellation and Refunds
More Than 24 Hours Before Pickup
Customers who cancel their reservation more than 24 hours before the scheduled pickup time are eligible for a full refund.
Within 24 Hours of Pickup
Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee of up to 100% of the booking amount.
No-Show Policy
If the passenger fails to appear at the designated pickup location without prior notice, the booking will be considered a no-show and no refund will be issued.
Flight Delays and Changes
For airport transfers, we monitor flight status whenever flight information is provided. We will make reasonable efforts to accommodate flight delays. Additional waiting time or service adjustments may result in extra charges.
Service Issues
If you experience a service-related issue, please contact our customer support team within 48 hours of the trip completion. Refund requests will be reviewed on a case-by-case basis.
Refund Processing
Approved refunds will be processed using the original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
Weather and Unforeseen Circumstances
Refunds for cancellations caused by severe weather, road closures, government restrictions, or other circumstances beyond our control will be evaluated individually.
Contact Information
For cancellation requests, refund inquiries, or customer support, please contact us through our website, email, or phone number listed on our Contact Us page.
By booking a reservation with Vantage Black Car, you acknowledge and agree to the terms of this Refund Policy.
