We aim to provide reliable, professional transportation — please review this policy before booking.
You're eligible for a full refund if you cancel more than 24 hours before your scheduled pickup time.
Cancellations made within 24 hours of pickup may be subject to a cancellation fee of up to 100% of the booking amount.
If you're not at the pickup location without prior notice, the booking is treated as a no-show and isn't eligible for a refund.
For airport transfers, we track flight status whenever flight info is provided and make reasonable efforts to accommodate delays. Extended waiting time or schedule adjustments may result in additional charges.
If something goes wrong with your trip, contact us within 48 hours of the trip completing. We review refund requests case by case.
Approved refunds go back to your original payment method and typically take 5–10 business days to appear, depending on your bank or card provider.
Cancellations caused by severe weather, road closures, government restrictions, or similar events outside our control are evaluated on a case-by-case basis.
For cancellations, refund requests, or anything else, reach us at +1 (929) 602-2459 or booking@vantageblackcar.com. By booking with us, you agree to the terms of this policy.
